Elements and Performance Criteria
- Clarify brief and instructions
- Investigate claim
- Determine method of investigation
- Collect and organise required information to make logical case
- Carry out investigations in accordance with legislation, regulations and organisational operating procedures and codes of practice, if applicable
- Record all data and information progressively and accurately
- File and store securely all original documents, tapes, photographs and other material
- Prepare and communicate appropriate changes in brief or instructions
- Comply with any changes in brief or instructions
- Report on investigation
- Prepare and transmit comprehensive reports according to reporting guidelines
- Provide copies of documents, tapes, photographs and other materials to insurer’s nominated person
- Give facts and justification for conclusions to insurer’s nominated person
- Make recommendations for action, with appropriate justifications, where required